Using Diversity and Inclusion to Provide Better Service

BUSI 3312: Organizational Behavior Case Study (10%): Using Diversity and Inclusion to Provide Better Service Name: Mona Al Hilal Instructor: Dr. Beverley McNally Submission Date: April 7, 2013 Table of Contents Introduction 2 Question 1: Describe what is meant by diversity and equality. 3 Question 2: Explain which groups are particularly covered by equality laws. 4 Question 3: Analyze Tesco’s diversity strategy, explaining why it is important to the workforce, the customers and the business. 5 Question 4: Describe the different network groups and organizations that Tesco support. Evaluate why each is of importance in helping the business be more competitive than its rivals. 6 Conclusion 8 Introduction†¦show more content†¦Its strategy that ensures that â€Å"everyone is welcome† encourages people to reach their potentials and to be more productive which is beneficial for the workforce and the business itself. Besides, Tesco deals a lot with charity and charity organization. It has launched many projects and programs as a charity to support different groups of people. For example, it sponsors a five-year project that empowers young wheelchair users or people with disabilities. It provides training for disabled people that help them to be more prepared to the workforce by improving their skills as well as helping them to be more confident and independent. At a workforce level, it encourages employees’ development and hardworking. It also ensures that workers can fulfill their potential. At a customer level, a diverse workforce reflects the real society as well as the customer base and this means a better understanding to customers’ needs and desires. At a business level, diversity strategy brings a broad range of skills, talents, experiences, and knowledge to the organization in order to deliver the best services, increase the productivity and reduce the waste. Question 4: Describe the different network groups and organizations that Tesco support. Evaluate why each is of importance in helping the business be more competitive than its rivals. Tesco has created a number of networks to engage more with all its staff and workers. It has fourShow MoreRelatedDiversity: Discrimination and Service Users1535 Words   |  7 Pagesto champion diversity, equality and inclusion 2.1 Promote equality, diversity and inclusion in policy and practice It is your role and responsibility to ensure that all staff promote equality, diversity and inclusion, whether dealing with service users directly or indirectly. This can be done in the following ways: Dignity and respect – respect individual’s need for privacy and dignity in the way that service is provided and the way that information is handled. 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